Decent Warranty & Replacement Policy

For Decent Coverage Products:
• Customers are eligible for a one-time brand-new device replacement.
• If the device is in stock, the replacement will be provided instantly.
• If the device is out of stock, the replacement will be provided within 3 to 7 working days.
• Fire damage, water damage, and physical damage are not covered under Decent Coverage.

For Apple Products without Decent Coverage:
• One year official Apple warranty is provided free of cost.
• Decent offers a 15-day instant replacement for hardware-related issues.
• Apple warranty claims may take 6 to 9 weeks, depending on customs clearance and flight schedules.
• Apple accessories such as adapters, wired EarPods, cables, and MagSafe chargers come with a 1-year replacement warranty.
• Apple warranty can be claimed globally from any official Apple service center.
• Cosmetic damage, physical damage, liquid damage, electric shock, and software-related issues are not covered under warranty.

For Parts Warranty Products:
• Decent will repair the product free of charge, including necessary parts.
• The warranty will be void in cases of physical damage, broken displays, bending, scratches, dents, burns, electric shock, liquid damage, or rooting.

For Service Warranty Products:
• Only free servicing is provided; parts are not included.
• If any parts are required, the customer must provide them or purchase them from Decent.

For Official Warranty Products:
• Warranty can be claimed from any authorized service center in Bangladesh.
• Decent does not provide direct warranty support for official warranty products.

General Terms and Conditions (Applicable to All Products):
• All products come with a 15-day hardware replacement Guarantee and 3 years service warranty.
• Official products include a 7-day replacement warranty and a 1-year brand warranty.
• For any model, color, or storage change within 30 days, a 20% deduction for imported products or a 30% deduction for official products will be applied based on the current price.
• Software bugs, update-related issues, third-party app bugs, and gaming-related issues are not covered under warranty.
• Accidental damage is not covered by the replacement guarantee.
• In-box accessories do not come with any warranty.
• Liquid damage is not covered under warranty.
• No replacement will be provided for devices due to display fogging or fog-related issues.
• No guarantee or warranty is provided for battery health or battery health percentage.
• Customers must check the product properly before leaving the store. Decent will not accept complaints regarding cosmetic dents, scratches, waterproofing issues, or products serviced externally after delivery.
• Phones from the USA, UK, and Canada may be subject to blacklist issues or software update delays. Decent only provides hardware warranty support for these devices. No replacement will be provided for blacklist-related issues.
• Handwritten memos will not be considered valid. Only barcode-generated and verified memos will be accepted.